In our last update we committed to improving how we manage your ideas. Today, we're sharing the progress we've made and what's coming next.
Over the years, you've submitted thousands of great ideas through our ideas portal. While we've acted on many, we acknowledge we haven't always provided timely updates. That's changing.
We're rolling our key improvements to make it easier for you to track the status of your suggestions & understand how they align with our product roadmap. From refining our idea statuses to improving communication and streamlining our processes, we're committed to ensuring your feedback is heard and acted upon.
We've reviewed 43% of the ideas backlog, ensuring your ideas are correctly categorized and updated. Even if an idea is older, we want you to know where it stands in our process. Throughout March and in coming months, we are committed to working through the remaining backlog, ensuring every idea gets the attention it deserves.
We heard your feedback—our statuses weren’t always clear. These updates ensure you know exactly where your idea stands.
These statuses are changing: | ||
Previous status |
New status |
Reasoning |
Reviewed |
Gathering interest |
Previously, ‘Reviewed’ left you wondering what’s next. Now, ideas in ‘Gathering Interest’ will remain for ~3 months, accumulating votes before being reviewed quarterly. |
Low probability of delivery |
Future consideration |
This new name better reflects reality—these ideas stay in our backlog and are reviewed annually. If an idea won’t move forward, we’ll clearly communicate why before closing it out. |
Fair probability of delivery |
Roadmap candidate |
Ideas in this category have the potential to be delivered this year. Our PMs will review them monthly and during quarterly planning. If priorities shift, we’ll keep you informed. |
These statuses are being added: | ||
Previous status |
New status |
Definition |
N/A |
Planned |
Work is actively scheduled. |
N/A |
Closed |
The idea won't move forward, and we will communicate why. |
N/A |
Partially available |
A portion of the idea has been delivered, and we'll outline what's still to come. |
Soon, you’ll be able to access the Ideas Portal directly from your LMS with SSO authentication.
Your feedback matters - we're doing this for you! Let us know what you think by filing out poll and stay tuned for our next update in April!
Anticipating your questions
Q: When will the ideas portal statuses be changing New
A: Our Product Newsletter went out on the 6th March, and we are updating our statuses at 3pm MT on 7th March to give people time to read this update
Q: Will the ideas portal be shut down as part of this overhaul?
A: No, the portal will remain open. The only change you’ll see is how you authenticate. More information on how you’ll authenticate and access the ideas portal from within your LMS will be sent out later this month.
Q: Why is access to the ideas portal being limited to LMS admins?
A: We want to ensure that submitted ideas come from those who manage and configure the LMS within their organizations. LMS admin have the best insight into system setup & can filter learner requests, helping us receive higher-quality, more relevant ideas.
Q: What changes are being made to the ideas portal process? How will this look different in the future?
A: Right now, our focus is on reviewing the backlog and ensuring you receive timely updates on your ideas. In our March newsletter, we’ll share any additional changes and improvements based on this review.
Q: How long will it take to get a response to my idea?
A: We're working on defining clear response timelines as part of this process overhaul. While we don’t have a set timeframe yet, we are actively reviewing all existing ideas and expect to significantly reduce the number of unreviewed submissions by the end of March.
Q: Why am I seeing updates to an idea I submitted 3 years ago?
A: We’re committed to ensuring every piece of feedback is heard—even ideas submitted years ago! Some of the most upvoted suggestions have been around for a while, and as part of our efforts to improve transparency and data hygiene, we’re reviewing all ideas to provide clear updates on what’s available, what’s planned, and what isn’t. This way, you’ll always know where your suggestions stand.
Q: The idea I submitted suddenly gained a lot more votes - what changed?
A: As part of our clean-up, we’re merging duplicate ideas and linking related ones. This helps our product managers get a clearer picture of what matters most to our clients by consolidating votes and grouping similar requests. By doing this, we ensure they see the full scope of client needs, making it easier to evaluate and prioritize ideas effectively when considering future enhancements.
Q: Where can I find definitions for existing statuses? NEW
A: As part of our ongoing improvements, we’re reviewing and refining our statuses and the processes behind them. Expect updates to this information once our new approach is in place.
Q: How do you determine an idea is valuable to clients?
A: Currently we assess value based on several factors including:
Unique votes – The more distinct organizations that vote for an idea, the broader the client interest. This increases the likelihood of the idea being considered for implementation.
Strategic alignment – We prioritize enhancements that align with our vision for the product. You can read more about our vision in our public roadmap; please note, you will need to login to our knowledgebase to access this document.
Feasibility & Impact – We consider the level of effort to implement an idea and balance this with the impact the idea will have on our client base.
In general, as a product team, we focus on developments that deliver the greatest impact across our client base, and unique votes serve as one of the key indicators of relative importance.