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Status Unreviewed
Categories Admin Experience
Created by Guest
Created on Oct 6, 2021

Add and switch between message templates

Give the option to add a new message template.

I want a different welcome message for external users.

I'd like to switch between welcome messages for new users so that I can send a different message to externals.

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  • Guest
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    Jan 10, 2023

    We also serve different groups of users in our LMS. Being able to have different welcome emails for different 'streams' would be extremely useful. As it is, we have to manually paste and send emails to new users who shouldn't be receiving the default message.

  • Guest
    Reply
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    Aug 17, 2022

    Hello all,

    I hope this enhancement will include the request I've made several times. :- )

    We currently add new users via both the Add New User button and Enrollment key. There is only one New User Email template to handle both audiences. We create a client admin account and then that admin is responsible for sending enrollment keys out to their learners. I don't want my clients to have to write a message every time they send out an enrollment key so I have formatted the New User Email with the enrollment key message. This means that when my staff and I enter a new client admin we have to copy and paste prewritten text into the Custom Template field of the new user screen each time. It is pretty ugly. Please take this scenario into account when/if the template function is redesigned.

  • Guest
    Reply
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    Aug 17, 2022

    For our use case, it's more than welcome emails, but I think what you're saying is along the lines of what I'd hope for. There are plenty of default message templates, such as enrolling in a course, etc. and we'd like to be able to set default templates for message type per audience/department.

  • Guest
    Reply
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    Aug 17, 2022

    Hello Admins!

    We have a few places where custom email templates can be used including on the Add/Edit User form and when creating an Enrollment Key. I like the idea of a custom new user template on the User Import form tool, but are there other places where custom template support would be more helpful? What if it were a Department setting, so then any user who was created in a given Department would receive the welcome email set for that Department? That might actually be better, since then as users are created/added to the LMS in bulk (using the Import User function or maybe an integration), the target departments would handle the welcome message rather than having only one template per import action available.

    Thoughts?

  • Guest
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    Jan 11, 2022

    This is sorely needed. We serve three different audiences and cannot make messaging work with single message templates. Instead, we hack together other ways to make this barely work. There should at least be a way to disable for certain departments if I'm not allowed to customize by department.

3 MERGED

"Use Custom Template" for User Import function

Merged
When batch importing users, the system only offers the ability to send the default new user email versus being able to use a custom template. This is problematic, especially for organizations with several department structures (like internal versu...
almost 2 years ago in Learner Experience 0 Unreviewed
9 MERGED

Need additional New User Message Template

Merged
Only one New User Message Template exists. We add admin users directly for clients but learners are added/enrolled via enrollment keys. These two different users require different messaging but both trigger the same message template. In order to a...
over 2 years ago in  1 Unreviewed
3 MERGED

Customize new user emails by department

Merged
I'm the super admin of our system. Some department admins want to create their own custom new user email templates to go out to their new users. In particular, they'd like to put their personal work contact information into the new user emails so ...
almost 2 years ago in Admin Experience 0 Unreviewed