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Status Unreviewed
Categories Platform
Created by Guest
Created on Apr 12, 2022

Improve New Knowledge Base System/Support Site

Insertion of a Search Bar on top of page- need to go to home page every time to initiate a search/ scroll down to the bottom of the page, time consuming during demos

Improvement of screen and scrolling experience- the top half of the page takes up logo and ticket field before search results appear

Articles are either removed or not found in search- updates of articles removed by topic would be appreciated as many articles we use are pre-saved and used in RFPs/RFIs and email responses etc

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  • Guest
    Apr 14, 2022

    Don't force the URL to a location in an article to change as the user scrolls down the page unless they deliberately click an entry in the Table of Contents. Otherwise it takes multiple clicks to get back to your search results if the article doesn't answer your question.

  • Guest
    Apr 12, 2022

    It would be VERY helpful if the collapsed sections could all be opened at once. Having them collapsed is a problem when looking through large pages and doing CTRL-F to find something on the page. If the sections are not collapsed, then every section needs to be opened to find the specific bit of information we're looking for