At both Walmart and Amazon, the scale of training is such that the home office admins train Master Trainers, which train Trainers, and these Trainers train users/technicians/laborers.
These Trainers are located a hundreds of stores throughout the country, and must be able to be self-sufficient as much as possible. This means that the dashboards they use on Absorb must be simple and easy to use. The Observation Checklists' Reviewer Dashboard is a solid example of a simple interface that most users can navigate with ease.
Idea: If the Manager Dashboard could be used to mark users complete for ILT sessions, and if this could be done in a simple, one-location dashboard, Trainers would be able to hold in-person workshops, then go to the Manager Dashboard, record the location/date/trainer name easily and quickly.
The current process requires them to have Admin-level rights and training, as they need to hunt around for the right ILC under "Courses", enter "Edit" mode, add a Session, Publish, navigate to the sign-off area, then complete the Session. This is a process where we lose the user with complexity.