This actually cripples us. Our product lines are things such as "BX", "LX", "M7" etc. As a global company we love the system BUT our user's search results return no results. We've co-investigated this feature with Absorb directly but it's controlled at the global level.
Right now even with tags on our search results return 0 entries. Our users get so frustrated with the system because of this little function. While we understand that 2 character searches can return common words like "it" or "at", if its using the proper code it won't return them when searching for one of our products. This is our last hope to get Absorb to listen.