Presently, Absorb auto-sends a Receipt email (message template) when a learner completes the shopping cart process for credit card, cheque and EFT transactions.
Absorb will auto-send a separate Receipt Error email (message template) if a credit card transaction does not process correctly.
Absorb will auto-send a Payment Approved email (message template) when a cheque or EFT transaction is manually approved by an administrator.
Absorb does not auto-send an email (message template) when a cheque or EFT transaction is manually declined by an administrator.
The Receipt message template should only auto-send to learners when the credit card transaction completes successfully (Transaction Status = Complete.)
The Receipt Error message template should auto-send to learners when an error occurs with the credit card transaction (Transaction Status = Declined or Not Complete.) Receipt Error recipients should not receive the Receipt message template.
Learners who submit a cheque or EFT transaction for approval should not receive the Receipt message template because the transaction has not yet been approved. These learners should receive an email from Absorb, but it should be an entirely new message template for cheque/EFT transactions only. This message template would trigger when the Payment Method = Cheque or EFT and the transaction status = Pending Approval. The learner should receive the Payment Approved message template when the cheque or EFT transaction is manually approved by an administrator.