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Status Unreviewed
Categories Admin Experience
Created by Guest
Created on May 20, 2022

ILC Session Update Emails

Currently, if we have learners receive emails for "updates" to their ILC Session, this will trigger from any change, not just changes that actually impact them. A good example of this is the External ID field, which is used for internal purposes only, and has nothing to do with the learner. When our instructors go in and update their External IDs, it triggers an email to the learners who often times will unnecessarily panic and believe something that matters to them has changed, like the date or time.

There should be granular control over which fields being edited trigger the "update email" to learners who are enrolled in an ILC.

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  • Guest
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    Jan 31, 2023

    i'll add to this that it it also sending a ' Session Update' email if we add / remove an Instructor from a session. That is not important for the learner to know - especially on sessions that have already passed and the attendance has already been marked. Why is an email sent?

    We should be able to more closely control when an update email is sent.