We are currently running multiple LMS environments where users are organized by departments for each LMS environment. The problem here is that our monthly invoices list all users in a consolidated format for (Pro-User Fees) and (Pro-External User Model Login) when we need to know the breakdown to charge our clients, on our end, accordingly.
It's very simple for us to breakdown and determine new users (Pro-User Fees) by department for the previous month being invoiced. No issue here.
However, there is not an accurate method of acquiring this breakdown for users re-accessing the LMS after a years time (Pro-External User Model Login).
I've attempted to use the available filters to refine my searches for this breakdown via the LMS (even those suggested by our CSM), but the numbers never add up and are often time doubled than what is being invoiced.
I have been having to request Monthly from my CMS and the LMS accounting team to provide me with this breakdown which takes longer than desired to have this inforamtion returned. I am having to delay my accounting team from completing their tasks in a timely manor as a result.
We need to have the ability compile accurate user reports to determine who are considered Pro-External User Model Login. More specifically, we need to be able to breakdown users by department for those that fall into the Pro-External User Model Login being invoiced so that we may accurately charge our clients accordingly, without having to bother our CSM's and Absorb Accounting and wait days for it to be returned.
If Absorb CSM's and Accounting Team are able to generate this report, than so should we.