Offering credentials (certifications, certificates, badges) is an essential element for garnering user adoption and confidence and for reporting department ROI.
Challenge: While the rest API documentation is comprehensive, the process is cumbersome and challenging for a rest API novice like me.
Proposed solution: Native integrations with various credentialing tools would help administrators unfamiliar with Rest API/ Postman more easily set up their integrations. This could also incentivize prospective customers to choose Absorb, knowing there are native credentialing tool integrations.
Who in the organization needs this:
Customer Success
Customer Education
Marketing
Industry: Customer Success/ SaaS
Impact of this change:
Confidence and improved admin experience
Increased product adoption
Lower demand on Absorb support/developers
Prospect affinity and buy-in
Recommended credentialing tools:
Accredible credentials (my personal preference as we use this today)
Credly
CertifyMe
Certifier
Agreed as we also use Accredible.
Providing support for Accredible would be incredibly helpful and reduce developer support within the organisation. It is a key element of our customer certification program