Hello,
We would need to get a regular report showing email addresses that were blacklisted on Absorb side (set on the suppression list) as sometime this is incorrect and we need the emails to be removed from the suppression list so that our users can get their courses /Absorb notifications. Especially critical when launching mandatory courses, we need all our users to get email notifications.
We are aware of the "Best Practices for Email Deliverability"'
But issues happen, and we need a way to track them.
Laurence Brunet
Until recently I wasn't even aware there was a blacklist. We had a user who had not received notifications in several months. We wasted quite a bit of time investigating the issue on our end, only to learn that there were a couple dozen users on the list that were also not receiving notifications.
+1 on this. There should be an automated report sent to help manage this on the system admin side.