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Status Reviewed
Categories Admin Experience
Created by Guest
Created on Nov 16, 2021

Email Notification for Supervisors - Putting them in the CC line

When sending notifications it would be helpful if when the employee receives their enrollment email, as well as the nudge and completion, if we toggle the switch on so that their supervisor receives it, that they appear in the CC line. This way the employee is aware that their supervisor is aware if they have or have not completed the training - another kind of "nudge" if you will. Since in today's world we can't customize the email that is sent to the Supervisor.


If we could customize it, that would be great. Even better - if there was a way to send them an email to let them know X direct reports have been assigned this training today...rather then cc'ing them on many emails.

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  • Guest
    Reply
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    May 30, 2023

    In today's world where user 's privacy is rightfully an increasing concern, the BCC only option very problematic.

    There is no way for the learner to know that the email they receive is BCC to anyone. For registration or completion.

    IMHO, this seems to be to be a very questionnable HR setup where learners have their supervisors BCC for courses.

    CC should be the default and BCC an option with warnings.

  • Guest
    Reply
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    Feb 16, 2023

    I want to make sure there is message footprint for the supervisor as well in the LMS. I've just come to understand that the supervisor doesn't get a system message when their employee gets the Past Due Message. They get the external message because they're BCC'd, but there's no way to confirm for ta supervisor if they question their receipt of the notification. I had a supervisor delete this message and then say they never got it. Only to find that after they searched their deleted messages in their email account it was there. As the system admin, I had no way to check that the system did or didn't work.

  • Guest
    Reply
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    Jul 6, 2022

    I note Absorb says it "defaults" to BCC, which suggests there is another option. Absorb say they don't want the learners to know that the line manager is CCd, but that is the opposite of what we want.

    We have a huge problem with users completing mandatory courses and we urgently need a cc.

  • Guest
    Reply
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    Nov 17, 2021

    Agreed, these work better than reports typically, but can be overwhelming for supervisors when they are getting a slew of emails from the system. Being able to send a summary email would be a huge improvement - essentially have the system create a summary report without Admins having to create the reports individually. For each of our compliance courses, that means creating almost 200 reports for individual supervisors.