When you create an ILC and assign an instructor, two parts of the "instructor" email template go out. The instructor notification section (which I understand and want) and the Course Update for Instructors goes out (why? The course wasn't updated, it was created. An update, per definition, is a change to an existing item). It creates confusion and people not accepting invites properly in outlook. This has been confirmed as "Working as intended" by Absorb help desk and development staff. No explanation of why you wanted 2 emails to go out has been given. This is also new as of August, 2021. There is no reason on ILC session creation to send out 2 invites, just the one "You have been assigned as an instructor" email should go out.
We are new Absorb customers who are learning the system for the first time. During user-acceptance testing, the two notifications confounded us. We kept looking for an order of operations that would not cause so many messages to to go instructors.
Question: Is it just us, or is the number of messages that instructors receive inconsistent? In other words, is there a scenario wherein the instructor receives only the one meeting request?
same! It's causing a lot of confusion as we can't document the process
Yes! Please, can we have this changed! It's causing way too much confusion.
Totally agree! This is very confusing and annoying. I got three instructor notifications on one event I setup this week. I normally get 2.
100% agreed - Even worse; should you not choose a venue, then both emails being sent out are invitations. Once you accept one email and decline the other (why would you have to accept both invites .. right?), the initial accepted calendar entry disappears! This cannot be intended functionality.
Agreed, this does not make sense.
Agreed - had multiple instructors report this and think it is an error, not expected behaviour. Surely the 'updated' email should not be sent at all if at the same time as the session being created.
Agree with this suggestion - this is redundant and has added confusion for my instructors, as well.