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Status Reviewed
Created by Guest
Created on Nov 17, 2021

stop sending 2 instructor email notifications

When you create an ILC and assign an instructor, two parts of the "instructor" email template go out. The instructor notification section (which I understand and want) and the Course Update for Instructors goes out (why? The course wasn't updated, it was created. An update, per definition, is a change to an existing item). It creates confusion and people not accepting invites properly in outlook. This has been confirmed as "Working as intended" by Absorb help desk and development staff. No explanation of why you wanted 2 emails to go out has been given. This is also new as of August, 2021. There is no reason on ILC session creation to send out 2 invites, just the one "You have been assigned as an instructor" email should go out.

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  • Guest
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    Jul 3, 2024

    And can we add an instructor notification with a class roster before the class starts?

  • Guest
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    Jul 27, 2023

    We are new Absorb customers who are learning the system for the first time. During user-acceptance testing, the two notifications confounded us. We kept looking for an order of operations that would not cause so many messages to to go instructors.

    Question: Is it just us, or is the number of messages that instructors receive inconsistent? In other words, is there a scenario wherein the instructor receives only the one meeting request?

  • Guest
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    Jul 19, 2023

    same! It's causing a lot of confusion as we can't document the process

  • Guest
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    Jun 29, 2023

    Yes! Please, can we have this changed! It's causing way too much confusion.

  • Guest
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    May 5, 2023

    Totally agree! This is very confusing and annoying. I got three instructor notifications on one event I setup this week. I normally get 2.

  • Guest
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    Feb 7, 2023

    100% agreed - Even worse; should you not choose a venue, then both emails being sent out are invitations. Once you accept one email and decline the other (why would you have to accept both invites .. right?), the initial accepted calendar entry disappears! This cannot be intended functionality.

  • Guest
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    May 25, 2022

    Agreed, this does not make sense.

  • Guest
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    Apr 20, 2022

    Agreed - had multiple instructors report this and think it is an error, not expected behaviour. Surely the 'updated' email should not be sent at all if at the same time as the session being created.

  • Guest
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    Nov 18, 2021

    Agree with this suggestion - this is redundant and has added confusion for my instructors, as well.