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Status Unreviewed
Categories Admin Experience
Created by Guest
Created on Jan 17, 2022

Admin override of lock out

We frequently have new users who accidentally lock themselves out when logging in to our LMS. It is a pain that we cannot override the lock out and they have to wait 15 minutes before they can try logging on again. It would be helpful to be able to override the lock out as a System Admin but I cannot. 15 min is a long time to wait when you are facilitating a group and want to move forward.

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3 MERGED

Remove or give options for hard-coded 15-minute lockout feature

Merged
Currently, if a learner enters their Absorb login password wrong five or more times, the system has a hard-coded 15-minute lockout preventing any additional attempts for 15 minutes. This cannot be overrided by any method other than to wait, even b...
about 3 years ago in Learner Experience 1 Unreviewed