In the Ideas portal where I'm responding right now, I have a WYSIWYG interface where I enter suggestions. After spending a fair amount of time on my own and then with an Absorb support person, I’ve learned that not all of the interface is functional. In particular, I have learned that the “add hyperlink” button is not allowed for clients.
If Absorb doesn't want clients to add hyperlinks, please eliminate the button. Or at least provide information in a knowledge base article that tells us that the button is not functional. It's confusing to have an interface not work when we're told it was designed for us.
Thanks!