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Status Unreviewed
Categories Admin Experience
Created by Guest
Created on Sep 25, 2024

Allow Admins to View the Owners of Reports

Sometimes admins need to delete reports created by others. For instance, a report may need to be deleted or updated if it contains a custom field that needs to be deleted.

However, admins can't view a report's owner even though Support can. As such, right now, a customer has to submit a ticket, which gets elevated to Tier 2 Support, for someone on the Absorb side to track down the author of a report.

We know the info exists because Tier 2 support can identify a report's author.

Proposal: add "Owner" as an option for a standard "Saved Reports" report (across the entire LMS). This would eliminate the need to start a ticket to get the info from Support.

(The only thing it doesn't solve is deleted users who had a report that needs to be updated or deleted.)


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