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Status Low Probability of Delivery
Categories Integration
Created by Guest
Created on Oct 31, 2024

Automatically create departments when provisioning a new user

We use the user auto-privisioning functionality to automatically create users on the fly as they come in from our software. The problem is, the users come in with department set to the customer they are coming from. If the department exists in Absorb already, everything works smoothly. However for new customers, those users will get an error coming in with a department field that doesn't yet exist.

The request is to automatically create departments during auto-provisioning so we can remove the manual step of adding the department each time we get a new customer.

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  • Admin
    Pamela Easterbrook
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    Jan 17, 2025

    Thank you for taking the time to share your idea. After careful consideration, we’ve determined that we are unable to prioritize this suggestion at this time. While we recognize the value of your request, current roadmap commitments and resource constraints prevent us from pursuing it in the near future.

    For now, we would recommend reaching out to your CSM for further assistance. They may be able to suggest other options that could help you in this area like our Scheduled Data Imports, or perhaps our Connector offerings if this is a fit.

    Please know that your idea remains in our repository, and we will revisit it as we continue evaluating improvements to our auto-provisioning functionality.

    Your feedback helps shape our platform, and we truly value your effort in contributing to its growth.

3 MERGED

Automatic Department Update

Merged
I truly believe that you should be able to add/delete/update a users department field with a CSV. Right now the process is extremely manual from adding departments to the LMS to updating users departments. For Orgs trying to use this platform for ...
over 2 years ago in Admin Experience 0 Low Probability of Delivery