We are moving customers from our old LMS system to Absorb. While trying to add the courses they took on the old system into the Absorb system, including start date, end date, and grades so the certificates reflect the correct information when they print them, the enrollment date is stuck at the date we added the course into their account. This means when they view their results or print a certificate, the start date is later than the course completion date.
There should be a way for Admins to change the enrollment start date for a student's course just as easily as we can change their grades and end dates.
I have customers on the west coast that needed to get their courses done by midnight 12/31/24. Our Absorb platform is set at the Eastern time zone (UTC-5:00) since that's where our company is located. So for the west coast customers who started and complete their course between 12am-3am EST (9pm-midnight PST) their certificates are showing the started and completed their courses on 1/1/2025 even though they really started and completed their courses on 12/31/2024. This is a major issue for hundreds of our clients. It would be okay, not great, but ok if I could go in and manually change their enrollment date to the correct date, as I can with their completion date, so I could manually fix this issue. However, that is not allowed on your platform for some reason. It seems like an easy and necessary feature to implement to not only allow companies to manually transfer students from their old platform to your Absorb platform, but to also could be a useful workaround for admins/students to deal with this time zone issue your platform while you are hopefully working on fixing that.