In German we have something like a 'polite form' if we speak with unknown or honourable people, we call it "Sie-Form" and if we talk to friends or known people, we use "du" - in english both is "you". In the message template the polite form is used what is really not the reality of the large part of companies, they use the 'normal' du-Form. If you could change this in the template, would be awesome.
