Skip to Main Content

Allow course message settings to be retroactive

For our use, for all course types, we may set course messaging to be a certain way at the initiation of the course. As we teach and change the course, we may want to change some of the settings for the reminders (make them more/less frequent or change the timing/iteration of them, for instance) and enrollment messages that go out. Currently when you make these changes, they only affect users who are enrolled AFTER you make the changes, not ALL learners. That means if you want uniformity you have to un-enroll and re-enroll learners, which can cause issues with due dates on compliance courses.

I'm sure there is a reason it's this way, but if message settings could be retroactive when changes (or a check box to make a choice between retroactive or not) that would allow all our learners to have the same communication experience. This would help us when it came to audits and leadership's questions about "how often learners are being told" about something - right now we have to say, well this percentage of the learners was enrolled when the message rules were this and this, but this percentage get a reminder like this and that....it's frankly ridiculous to keep track of and explain to leadership that not all learners are having the same communication experience, which doesn't help our creditability as a department.

  • Attach files
      Drop here to upload
    • Admin
      David Ferrucho
      Reply
      |
      Feb 21, 2025

      Thank you for taking the time to share your idea with us. We truly appreciate your input. After careful consideration, we’re unable to prioritize this suggestion at the moment. While we see the value in your request, current commitments and resource constraints mean we can’t pursue it right now.

      Please know that your idea has been added to our repository, and we’ll revisit it as we continue evaluating improvements to messaging, including ways to make messages retroactive, so that all learners receive the same communication while completing a course.

      Your feedback is a key part of how we shape our platform, and we genuinely appreciate your effort in helping us improve.

    1 MERGED

    Nudge Emails Settings should be editable for currently enrolled.

    Currently when updating Nudge email settings it does not start sending nudge emails to those already enrolled. I think it should. There are so many changes that are doable which include the currently enrolled learners in the changes already. Nudge...
    over 1 year ago in Online Courses 0 Future Consideration
    8 MERGED

    Allow ILC enrollment/other messages to be suppressed for any learners enrolled retroactively

    This is a frequent use case for us: learners are enrolled after the fact and credited for completion. We find ourselves having to turn messaging off all the time as a result, and then quickly back on again so that learners in future sessions get ...
    10 months ago in Instructor Led Courses 0 Future Consideration