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Status Reviewed
Categories Learner Experience
Created by Guest
Created on Mar 16, 2022

Forgot Password Link - Invalid username error message

If a learner clicks 'Forgot Password', but they type in an incorrect username, the system gives the message "Check your Email Inbox, a reset password link has been sent to you."

This is misleading, because since they typed the wrong username, a password reset link was not actually sent to their email inbox.

When a username that doesn't exist is entered to recover a password, the system should tell the user something like "username does not exist".

Furthermore, a feature allows them to recover their username would also be helpful.

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  • Admin
    Robert Szustakowski
    Reply
    |
    Mar 25, 2023

    Hello,

    It is possible to adjust the phrasing of this message in Translations which can be reached from the Setup menu on the left hand side of the Admin Experience: